My file isn’t accepted. What now?
Short answer
Prepare it with LiveGoLive Desktop. It’s free, runs on your own computer, and makes a copy that meets each platform’s rules. iPhone videos are usually H.265 (HEVC) and need this step.
Why a file isn’t accepted
Studio accepts MP4 video with H.264 and AAC or MP3 sound, AAC or MP3 sound files, and JPEG or PNG pictures. Many cameras and phones record in other formats: iPhone videos are usually H.265 (HEVC), and some cameras record HDR or MOV files.
Prepare it with LiveGoLive Desktop
- Download LiveGoLive Desktop and sign in with your LiveGoLive account.
- Open Prepare media and choose Add files.
- Under Platform, pick the platform you stream to.
- Tick Upload to Media library when done, then choose Prepare.
LiveGoLive Desktop checks the file, prepares a copy that meets the platform’s rules, and uploads it to your Media library. Your original file stays exactly as it is.