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How can we help?
Answers about streaming your recorded videos, your channels, plans and LiveGoLive Desktop.
Browse by topic
Getting startedCreate your account, connect a channel and go live for the first time.4 articlesUploads and file formatsWhat you can upload, why some files need preparing, and storage.6 articlesPlatformsYouTube, Twitch, Kick, Rumble, and your own RTMP or SRT receiver.6 articlesGo Live and streamsStarting a stream, looping, schedules, and dropped connections.4 articlesPlans and billingThe Free plan, paid plans, invoices and payments.3 articlesAccount and sign-inSigning up, signing in, and two-step sign-in.3 articlesTeamsInvite people to your team and switch between teams.2 articlesLiveGoLive DesktopInstall it on your Mac, open it the first time, and prepare files.3 articles
Most common questions
- Does my computer need to stay on?Getting started
- What files can I upload?Uploads and file formats
- My file isn’t accepted. What now?Uploads and file formats
- Why won’t my video stream to Kick?Platforms
- How do I connect my YouTube channel?Platforms
- What happens if the connection drops?Go Live and streams
- What if a payment doesn’t go through?Plans and billing
- How do I turn on two-step sign-in?Account and sign-in
Still need help?
Email us at support@livegolive.com and tell us what you were trying to do.
Tip: in Studio, open your account menu and click VERSION to copy it into your email. It helps us find the answer faster.